Privacy Policy

1.1 Information You Provide

When you create an account, build a bundle, or contact us, we collect information such as your name, email address, phone number, billing address, and payment information. We also collect any content you submit through our platform, including service preferences, saved bundles, and support inquiries.

1.2 Information Collected Automatically

When you visit or use our platform, we automatically collect certain technical information including your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, time spent on pages, and clickstream data. We use cookies, web beacons, and similar tracking technologies to collect this information.

1.3 Information from Third Parties

We may receive information about you from third-party partners such as internet service providers, streaming services, and marketing affiliates. This may include account status, service availability in your area, and referral data.

2.1 Service Delivery

We use your information to create and manage your account, process transactions, provide customer support, and deliver the services you request — including connecting you with internet, streaming, mobile, VoIP, and smart home providers.

2.2 Personalization

We use your data to personalize your experience, including recommending service bundles, displaying relevant promotions, and tailoring content to your location and usage history.

2.3 Communications

We may send you transactional emails (e.g., account confirmations, billing receipts), service updates, and, where permitted, promotional communications. You may opt out of marketing communications at any time.

2.4 Analytics & Improvement

We analyze usage patterns to improve our platform, identify technical issues, measure the effectiveness of features, and develop new services.

2.5 Legal & Compliance

We may use your information to comply with applicable laws and regulations, enforce our Terms of Service, protect the rights and safety of CableClix and its users, and respond to lawful requests from public authorities.

3.1 Service Partners

To fulfill your service requests, we share relevant information with our network of internet, streaming, mobile, VoIP, and smart home providers. These partners are contractually required to use your data only to provide the services you requested.

3.2 Service Providers

We engage trusted third-party vendors to help operate our platform, including payment processors, cloud hosting providers, email delivery services, and analytics tools. These vendors access your data only as necessary to perform their services and are bound by confidentiality obligations.

3.3 Affiliates & Referral Partners

If you were referred to CableClix through an affiliate or referral program, we may share confirmation of your account creation or service activation with the referring party to facilitate commission payments.

3.4 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or other governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

3.5 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on our website.

3.6 No Sale of Personal Data

CableClix does not sell your personal information to third parties for their own marketing purposes.

4.1 Types of Cookies

We use essential cookies (required for platform functionality), preference cookies (to remember your settings), analytics cookies (to understand how you use our platform), and marketing cookies (to measure the effectiveness of our advertising). You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.

4.2 Do Not Track

Our platform currently does not respond to 'Do Not Track' signals from browsers. We will update this policy if our practices change.

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When you close your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law or legitimate business purpose.

We implement industry-standard security measures to protect your information, including TLS/SSL encryption for data in transit, AES-256 encryption for data at rest, access controls and authentication requirements, regular security assessments and penetration testing, and employee training on data privacy practices. While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7.1 Access & Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. You can update much of this information directly in your account settings.

7.2 Deletion

You may request deletion of your personal data by contacting us at privacy@cableclix.com. We will fulfill your request within 30 days, subject to legal retention obligations.

7.3 Data Portability

Where technically feasible, you may request a machine-readable export of your personal data.

7.4 Opt-Out of Marketing

You can unsubscribe from marketing emails at any time by clicking the 'unsubscribe' link in any email or by contacting us. You will continue to receive transactional communications related to your account and services.

7.5 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to know whether personal information is sold or disclosed, the right to opt out of the sale of personal information, the right to non-discrimination for exercising CCPA rights, and the right to request deletion of personal information. To exercise these rights, contact us at privacy@cableclix.com or call 1-800-CABLECLIX.

7.6 European Residents (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing. To exercise these rights, contact our Data Protection Officer at dpo@cableclix.com.

CableClix's platform is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you believe we may have collected information from a child under 13, please contact us at privacy@cableclix.com.

Our platform may contain links to third-party websites and services, including the websites of our service partners. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or by posting a prominent notice on our platform at least 30 days before the changes take effect. Your continued use of the platform after the effective date constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: CableClix Inc. Privacy Team Austin, TX Email: privacy@cableclix.com Phone: 1-800-CABLECLIX We will respond to all inquiries within 5 business days.